Reference

How We Handle Policy at ace999

This page sets out how ace999 manages your data, your account and the legal framework around access. We keep it plain: what we collect, why we collect it, how long we hold it, and what you can do about it.

Data TransparencyAccount RightsCookie DisclosureRegional EligibilityContact Paths
ace999 How We Handle Policy at ace999
DATA AND ACCOUNT HANDLING

How We Protect What Belongs to You

We want you to know exactly how your information moves through ace999, how long we keep it, and what controls you have. Every practice below is something you can verify by contacting support or checking your account settings directly.

Data Collection Scope

We collect your phone number, email, name and payment identifiers when you register. During transactions via bKash, Nagad or Rocket, we store the reference ID and amount. We do not collect biometric data or location history beyond country-level eligibility checks.

Cookie Practice

Functional cookies keep your session alive so you stay logged in across pages. Analytics cookies only activate if you opt in through the banner. You can clear or block cookies through your mobile browser settings at any time without losing your account.

Account Security

Your account is tied to a verified phone number and protected by a PIN or OTP at login. If you lose access, we verify identity through the registered number before restoring it. We never ask for your PIN via chat or email — report any such message immediately.

Retention Schedule

Transaction records stay on file for the period required by applicable regulation in your region. After that window closes, records are either anonymised for internal analytics or permanently deleted. You can request early deletion of non-mandatory records through support.

Third-Party Sharing

We share data only with payment processors to complete your bKash, Nagad or Rocket transfers, and with any regulatory body that has lawful authority to request it. We do not sell, rent or trade your personal information to advertisers or data brokers under any circumstances.

Your Rights and Requests

You can ask for a full export of your data, request corrections to your profile, or ask us to close and purge your account. Submit the request via live chat or email. We confirm receipt, verify your identity, and process the action within the timeframe stated in our response.

POLICY CONTACT PATHS

Reach Us About Any Legal or Data Query

If something about our legal stance or data handling concerns you, we have kept the contact paths short. You do not need to navigate multiple pages or wait for redirects. Pick the channel that suits you, state your query, and our support staff will route it to the right team.

Team online

Live Chat

Open live chat from any page on your mobile browser or desktop session. State that your query is legal or data-related and the agent will escalate to the compliance queue. You get a ticket reference immediately so you can track progress.

Email

Send your request to the support email shown in your account dashboard. Include your registered phone number and a short description of what you need — data export, account closure, or a policy clarification. We aim to acknowledge within one working day.

In-App Message

From your account wallet screen, tap the message icon. Type your legal query there. This channel ties directly to your verified account so we can confirm identity without extra steps and process your request faster.

Common Questions About Our Legal Policies

Below are the questions we hear most about data, account rights and eligibility. If yours is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, phone number, email and the payment identifiers linked to your bKash, Nagad or Rocket account. No biometric data or precise GPS location is stored. Country-level eligibility is checked once at sign-up.

Yes. Contact support via live chat or email, confirm your identity through your registered phone number, and we will compile a data export. We aim to deliver it within a reasonable timeframe depending on the volume of records tied to your account.

Send a closure request through live chat or email. Once we verify your identity, we close the account and begin the deletion process. Records required by regulation stay until the retention window ends, then they are permanently removed.

Only with the payment processors handling your bKash, Nagad or Rocket transfers, and with any regulatory body that has lawful authority. We do not sell or trade your data to advertisers, analytics firms or data brokers.

Nobody without verification. We require identity confirmation through the registered phone number or email before restoring access. If you cannot reach either, support will walk you through an alternative verification path tied to your original registration details.

Functional cookies are needed to maintain your login session across pages. Analytics cookies are optional and only activate if you accept them through the consent banner. Blocking analytics cookies does not affect your ability to access your account or make transactions.

Yes. Access depends on your local law and the regions we currently serve. We check country-level eligibility at registration. If regulations change in your region and restrict access, we notify you through your registered contact details before any account action.

For the period required by applicable regulation in your jurisdiction. Once that window closes, records are anonymised or deleted. You can request early removal of non-mandatory records, and we will confirm which items qualify for deletion.

We notify you via the email or phone number on file, explain what changed, and outline your options — which may include withdrawal of remaining balance. We do not close accounts without notice unless compelled by an immediate legal order.

Forward it to support via email or mention it in live chat. We never ask for your PIN, OTP or full password through chat, email or SMS. Any message requesting those details is not from us — do not respond to it and report it immediately.