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How ace999 Handles Your Privacy

We built this policy so you know exactly what happens with your information when you use ace999. Every detail here covers how we collect, process and store data tied to your account, your transactions through bKash, Nagad or Rocket, and your device activity across…

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ace999 How ace999 Handles Your Privacy
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not just a document — it shapes how we build every feature you interact with. Here is a breakdown of the specific practices we follow so your data stays where it belongs: under your control and within secure systems.

Data Collection

We collect only what we need to run your account and process payments. When you deposit via bKash, Nagad or Rocket, we store the transaction reference and amount but never your wallet PIN or full credentials.

Cookie Usage

Cookies help us remember your login session and preferred language settings. We do not use tracking cookies for third-party advertising. You can clear cookies from your browser at any time without losing your account data.

Account Security

Your account is protected by encrypted credentials and session-based verification. If you log in from a new device, we send a one-time code to your registered number before granting access to your wallet or personal details.

Data Retention

Transaction records stay on file for the minimum period required by applicable regulations in your region. Once that period ends, records are either anonymised for aggregate analytics or permanently deleted from our systems.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with compliance partners where local law requires disclosure. We never sell or rent your personal information.

Your Rights and Requests

You can ask us for a copy of your data, request corrections to inaccurate details, or ask for deletion where permitted by local law and eligible regions. Submit requests through live chat, email or your account settings panel.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we store or want something changed? We keep multiple channels open so you can raise privacy requests the way that suits you. Each route connects to the same team handling data queries, so pick whichever feels fastest from your phone.

Live Chat Open the chat widget from any page on mobile or desktop. Ask for a data request and the agent will confirm your identity via your registered phone number before processing. Available around the clock for privacy-related queries.
Email Send your request to our dedicated privacy address listed in your account settings. Include your registered phone number and a brief description. We acknowledge receipt within one working day and aim to resolve within a reasonable timeframe.
Account Settings Head to your profile section where you can view the data categories we hold, download a summary, or submit a deletion request directly. The in-app form routes straight to our data team without needing to open a separate channel.

Common Questions About Your Data at ace999

We get asked about data handling regularly, so here are direct answers to the questions that come up most. If yours is not covered below, reach out through any of the support channels above.

We collect your name, phone number, email address and the wallet details you use for deposits or withdrawals through bKash, Nagad or Rocket. We also log device type and IP address for security verification during login.

No. We never store your mobile wallet PIN or full authentication credentials. We only retain the transaction reference number, the amount and a timestamp so you can verify your deposit or withdrawal history within your account.

Open live chat or send an email from your registered address. You can also use the data request form inside your account settings. We verify your identity through your registered phone number before sending you a summary of what we hold.

We do not sell, rent or trade your personal data. Sharing happens only to process your payments through wallet providers or where disclosure is required under applicable local law in eligible regions.

Records are retained for the minimum period required by compliance obligations applicable to your region. After that window passes, we anonymise the data for aggregate reporting or permanently delete it from our active systems.

We use session cookies for login and preference cookies for language settings. No third-party advertising trackers run on our platform. You can clear or block cookies in your browser settings without affecting your stored account data.

Once you request account closure through support or your settings panel, we remove personal identifiers from active systems. Some transaction records may remain in anonymised form for the legally required retention window before full deletion.

We use encrypted storage for credentials, session-based access controls, and one-time verification codes sent to your registered number when a new device is detected. These layers work together to keep your account locked to you.

Processing infrastructure may be located in different regions depending on operational requirements. Regardless of server location, the same privacy protections described in this policy apply to your data at all times.

Log in, head to your profile section and edit the fields you need to update. For changes to your registered phone number or payment wallet, contact support through live chat so we can verify the update matches your identity.

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